Frequently Asked Questions
Your guide to shopping with 3.1 Phillip Lim
What is your domestic shipping policy?
We offer complimentary standard shipping on all orders within the United States. Orders are typically processed within 1-2 business days, and delivery usually occurs within 3-7 business days.
How can I return an item?
We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of delivery. Please visit our returns portal to initiate a prepaid shipping label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your destination and the weight of your order.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
How do I care for my 3.1 Phillip Lim products?
To maintain the quality of your items, we recommend following the specific care instructions on the internal garment label. Generally, leather goods should be cleaned by a specialist and delicate fabrics should be dry cleaned.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our warehouse for processing. Therefore, we are unable to modify or cancel orders. You may return the items for a refund once they are received.